Navigating difficult conversations

We all have those conversations we dread having. The one's where we anticipate there might be some sort of conflict, or we know we are going to have to deliver a message that may be difficult for the other person to hear. While it can be attempting to avoid these difficult conversations, often the reality is that these conversations are necessary to move forward in a given situation. 

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Those who attend this course will learn how to:

• Determine if a conversation is warranted or not

• Understand the three conversations that are actually occurring in a difficult conversation

• Avoid common mistakes

• Conduct a learning conversation beginning from the third story